BY Projects Architecture
Suite 4, 86 Wellington St, Collingwood, VIC 3066
Phone: +61 3 9663 8331
Website: https://byarchitecture.com.au/
Last updated: September 2025
Our Commitment to Your Privacy
At BY Projects Architecture (also known as BY Projects), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
What Personal Information We Collect
We may collect the following types of personal information:
Information You Provide Directly
- Contact details: Name, email address, phone number, postal address
- Project information: Property details, design requirements, budget considerations, project timelines
- Communication records: Email correspondence, meeting notes, consultation records
- Professional details: Occupation, company name (where relevant to residential or commercial projects)
- Financial information: Payment details for invoicing purposes (processed through secure third-party providers)
Information Collected Automatically
- Website usage data: IP address, browser type, pages visited, time spent on site
- Cookies and tracking technologies: Analytics data to improve our website performance
- Device information: Operating system, screen resolution (for website optimisation)
How We Collect Your Information
We collect personal information through:
- Contact forms on our website and Jotform
- Email enquiries and correspondence
- Phone conversations and consultations
- In-person meetings and site visits
- Project brief submissions and planning documents
- Third parties such as real estate agents, builders, or consultants (only with your consent)
How We Use Your Personal Information
We use your personal information for:
Primary Purposes
- Client communication: Responding to enquiries and maintaining project correspondence
- Project management: Planning, designing, and delivering architectural services
- Contract administration: Preparing proposals, contracts, and invoices
- Site coordination: Liaising with builders, consultants, and regulatory authorities
- Documentation: Creating and maintaining project files and records
Secondary Purposes
- Business improvement: Analysing website usage and client feedback
- Marketing communications: Sending newsletters and project updates (with your consent)
- Professional development: Case studies and portfolio development (with client consent and appropriate anonymisation)
- Legal compliance: Meeting regulatory requirements and professional obligations
Data Storage and Security
Australian Data Storage
Your personal information is primarily stored on secure servers located in Australia. Where we use international cloud services, we ensure appropriate safeguards are in place.
Security Measures
We implement reasonable security measures including:
- Encrypted data transmission and storage
- Password-protected systems and regular security updates
- Limited access to personal information on a need-to-know basis
- Regular backup procedures and data recovery protocols
- Secure disposal of personal information when no longer required
Retention Period
We retain your personal information for as long as necessary to provide our services and meet legal obligations, typically:
- Active projects: Duration of project plus 7 years for professional indemnity purposes
- Enquiries not proceeding: 2 years for potential future engagement
- Marketing communications: Until you unsubscribe or request removal
Disclosure to Third Parties
We may disclose your personal information to:
Project-Related Third Parties
- Consultants and specialists: Engineers, surveyors, landscape architects
- Builders and contractors: For project coordination and construction
- Local authorities: Planning departments, building surveyors, heritage advisors
- Financial institutions: For payment processing (through secure platforms)
Service Providers
- IT support providers: Website hosting, email services, project management software
- Professional advisors: Legal, accounting, and insurance services
- Marketing services: Newsletter platforms and website analytics (anonymised data only)
We only disclose information necessary for the specific purpose and require third parties to protect your information in accordance with Australian privacy laws.
Cookies and Website Analytics
Our website uses cookies and analytics tools to:
- Improve website functionality and user experience
- Analyse visitor patterns and popular content
- Provide relevant information and services
You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.
Your Privacy Rights
Under Australian privacy law, you have the right to:
Access and Correction
- Request access to the personal information we hold about you
- Request correction of inaccurate or outdated information
- Receive information about how your data is used and disclosed
Control and Deletion
- Opt out of marketing communications at any time
- Request deletion of your personal information (subject to legal and professional obligations)
- Restrict processing for specific purposes where legally permissible
How to Exercise Your Rights
To exercise these rights, contact us using the details below. We will respond within 30 days and may require identity verification for security purposes.
Cross-Border Data Transfers
If we transfer your personal information overseas, we ensure:
- The recipient country has substantially similar privacy protections to Australia, or
- The recipient is bound by appropriate privacy safeguards, or
- You have provided explicit consent to the transfer
Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through:
- Website notifications
- Email communication (for active clients)
- Updated “last modified” date on this page
Continued use of our services constitutes acceptance of the updated Privacy Policy.
Privacy Complaints
If you believe we have breached your privacy, you can lodge a complaint by:
- Contacting us directly using the details below
- Providing details of your concern and desired resolution
- Allowing us 30 days to investigate and respond
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Email: enquiries@oaic.gov.au
Contact Us
For privacy-related enquiries, to access or correct your information, or to make a complaint:
BY Projects Architecture
Suite 4, 86 Wellington St, Collingwood, VIC 3066
Phone: +61 3 9663 8331
Email: projects@byarchitecture.com.au
Website: https://byarchitecture.com.au/
We are committed to protecting your privacy and welcome any questions or feedback about our privacy practices.
I highly recommmend the team at BY Architecture.
Barbara, Howard and the team designed a wonderful extension to my late 1960s Melbourne home, ran the tender process to find me a builder, and superintended the build contract.
The design process that Barbara took me through was comprehensive, well-considered and highly collaborative, and the resulting extension and renovation was incredibly well-tailored to my specific needs and desires.
The tender process was similarly well-run, and we ended up choosing a builder that Barbara had worked with many times before and recommended. The recommendation was a great one and the entire build ran very smoothly, with the many quirks arising in a typical renovation being dealt with intelligently and with no fuss.
During the entire time I worked with them, Barbara and her team went over-and-above to keep me happy. As a result of their attention to detail and their focus on customer service, they ensured that what can often be a stressful time was actually a pleasure. I cannot thank them enough and would work with them again in a heartbeat.
Barbara, Howard and the team designed a wonderful extension to my late 1960s Melbourne home, ran the tender process to find me a builder, and superintended the build contract.
The design process that Barbara took me through was comprehensive, well-considered and highly collaborative, and the resulting extension and renovation was incredibly well-tailored to my specific needs and desires.
The tender process was similarly well-run, and we ended up choosing a builder that Barbara had worked with many times before and recommended. The recommendation was a great one and the entire build ran very smoothly, with the many quirks arising in a typical renovation being dealt with intelligently and with no fuss.
During the entire time I worked with them, Barbara and her team went over-and-above to keep me happy. As a result of their attention to detail and their focus on customer service, they ensured that what can often be a stressful time was actually a pleasure. I cannot thank them enough and would work with them again in a heartbeat.
Barbara is very friendly and easy to work with. Thank you for the great advices.
Response from the owner 23:14 17 Jun 24
thank you Arik. Happy to be helpful
Barbara and the BY Projects team were fantastic to work with for our knockdown-rebuild. We had no idea what we were doing or getting ourselves in for, and through every stage of the process Barbara explained everything and was supportive and transparent.
She drew plans for a beautiful house for us which fulfilled everything we wanted while adding such flair and style that we never could have imagined ourselves.
I was so glad to have her and her team on my side throughout the build process, as we would have struggled to advocate for ourselves (or even notice) mistakes or defects by the builder.
Overall, we just couldn’t be happier with the final result.
She drew plans for a beautiful house for us which fulfilled everything we wanted while adding such flair and style that we never could have imagined ourselves.
I was so glad to have her and her team on my side throughout the build process, as we would have struggled to advocate for ourselves (or even notice) mistakes or defects by the builder.
Overall, we just couldn’t be happier with the final result.
Response from the owner 06:53 31 May 24
Thank you for your enthusiasm Emily. And thank you for trusting us with your dream Home. It's been a pleasure working with you and your family, and we trust you will enjoy your home for the years to come.
We recently had the pleasure of carrying out a renovation for Barbara and BY Projects Architecture.
The project ran very smoothly from receiving the plans, to handover day.
Barbara pays very close attention to detail and takes great pride in her work.
We look forward to working with BY again on future projects.
The project ran very smoothly from receiving the plans, to handover day.
Barbara pays very close attention to detail and takes great pride in her work.
We look forward to working with BY again on future projects.
Response from the owner 22:11 30 Mar 21
Thank you Koray. It was a pleasure working with AMCON Homes, we look forward to working with you again in the future.
Barbara provided excellent professional advice regarding Town planning and approval process by the Council. She went out of her way to find the right information and help me. Will surely use their services again when necessary.
I would highly recommend them.
I would highly recommend them.
Response from the owner 01:37 16 Feb 21
Thank you Jarardhan. We do hope you find a more suitable site soon to build your dream homeBarbara
We were in a very difficult position after a VCAT rejection. Barbara came into our project and reimagined what was possible with our property. Going from a house with three shops with significantly reduced value to a development with two town houses, a cafe and all able to be subdivided into three separate properties. Barbara was positive, enthusiastic, charming at planning meeting and all in all kept us positive and hopeful. Barbara went through the whole process with us and I would say went above and beyond what would generally be expected. She worked well with our development team, working out strategies for planning challenges. We are very thankful for her time and energy.
We engaged Barbara and her team many times over many years for our Building Development Projects, including Multi Residential, Child Care and Mixed Use. Most recently for a couple of houses in Port Melbourne with complex Heritage Overlay requirements.
Barbara worked with us closely to ensure all design requirements were achieved to exceed market expectations. All permit requirements were managed in a professional and timely manner, and all processes were met on time and on budget.
The finished buildings were outstanding and the realized sales well above market expectations.
We highly recommend BY Projects Architecture for their Design sense and construction experience.
Barbara worked with us closely to ensure all design requirements were achieved to exceed market expectations. All permit requirements were managed in a professional and timely manner, and all processes were met on time and on budget.
The finished buildings were outstanding and the realized sales well above market expectations.
We highly recommend BY Projects Architecture for their Design sense and construction experience.
I have worked with Barbara and the team at BY Projects on a number of projects now. Its hard to think how you could get better value for money. They are great architects - that goes without saying. But its the extra mile they go to on your behalf in order to secure the very best for you that makes all the difference. I wouldn't hesitate to recommend them for your next project.
Response from the owner 06:02 24 May 19
Thank you Virginia for your kind words. It is always a pleasure working with you.
